Refund Policy
Cancellations
You have 24 hours from the time of purchase to cancel your order. After 24 hours, your order will have entered our fulfilment process and cannot be cancelled.
To cancel within 24 hours, email us at support@thawlogic.com.
90-Day Money-Back Guarantee
We want you to see real results! That's why we offer a 90-day satisfaction guarantee.
If you've used ThawLogic for 90 days and don't feel relief, simply email us at support@thawlogic.com and we'll issue a full refund.
Best part? You keep the product. No need to ship it back.
How to Request a Refund:
If you've used ThawLogic and don't feel relief within 90 days:
- Email us at support@thawlogic.com
- Let us know ThawLogic didn't work for you
- We'll process your full refund - no questions asked
- Keep the device - no need to return it
Damaged or Defective Products
If your ThawLogic arrives damaged or defective, we'll send you a replacement immediately at no cost.
Simply email us at support@thawlogic.com with photos of the damage, and we'll ship a new device right away.
Contact Us
For any questions about cancellations, refunds, or replacements, email us at support@thawlogic.com.
We're here to help!